Satisfaction Survey-Holliston Youth and Family Services- 2022 Survey

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Anonymous feedback needed! We are reaching out to all HYFS callers/users/referrers etc. to complete a very short quality assurance survey, in the interest of maintaining and improving clinical services provided by HYFS. There are no right or wrong answers. Thank you.

How did you hear about Holliston Youth and Family Services?

What best describes you?

Referral Source (Police, fire, school, community member)

Family Member

Client

Other:

Types of Services Received

Individual Therapy

In Home Therapy

Family Therapy

Consultation

Referrals

Crisis Intervention

iDecide

Court Diversion

Community Action Fund

Other:

Please Rate your satisfaction with the services you received from the program on a one(1) to five (5) scale, with five (5) being the highest rating. Circle your answers

Not at all Satisfied

Very Satisfied

Clear selection

At Intake I was given a clear description of the program including available services and program expectations.

Not at all satisfied

Very Satisfied

Clear selection

Staff asked me about my needs and treatment goals (or the needs of my child).

Not at all Satsified

Very Satisfied

Clear selection

Staff listen to what I have to say

Not at all satisfied

Very Satisfied

Clear selection

I am treated with respect.

Not at all Satisfied

Very Satisfied

Clear selection

I am given specific recommendations and suggestions when needed.

Not at all satisfied

Very satisfied

Clear selection

I am kept informed of my child's status and progress.

Not at all satisfied

Very Satisfied

Clear selection

Please comment how we can improve our programming, outreach, or other things about our program.

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